By Nicholas Bowen, Bookshare Customer Support Manager Every day the Bookshare Customer Support team receives questions from members through many channels: telephone, email, website contact forms, Twitter, Facebook, Discussion Forum, and at conferences. Certain questions come up repeatedly, so here is an initial attempt to solve a few mysteries, resolve conundrums, and spread general enlightenment. Look for additional blogs covering more questions – from basic to advanced — down the road. Bookshare Customer Support Team is Small, but Mighty To give you some perspective, here are some impressive 2017 statistics about the Customer Support team that supports over 550,000 members:…
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Published February 9, 2018